Various companies have spent time, energy and expense to learn and understand how to take advantage of the offline and online medium in order to provide the best service for the customers. Why is that? More and more businesses are realizing the importance of improving the quality of their customer service because good and professional customer service will greatly affect their income in the short and long term. Meanwhile, check out the 1300 Numbers Cost as well.
One study found that poor customer service cost the US $ 41 billion in American businesses each year, with 65% of subscribers discontinuing subscriptions after one unsatisfactory service. True – the role of the customer is very significant in building or dropping your business. Without them, we will not be in the business world. On the other hand, we also need to be more alert with the quality of services we provide because it is easier for customers to provide negative reviews through various public containers, one of the social media if faced with unpleasant customer service experience.